Case Studies

Facilities Management

Kingsgate Shopping Centre

  • Client :
    Kingsgate Shopping Centre
  • Location:
  • Contract Start:
  • Value:
    70k pa

FES FM have been supporting Kingsgate Shopping Centre since 2008, providing planned and reactive maintenance services to ensure the continued operation of this busy shopping centre.

Our commitment to a collaborative approach since 2008 has resulted in enhanced performance in terms of better management of time, costs and resource. This approach was recognised by the industry in 2014 at the PFM Awards where FES FM and Kingsgate Shopping Centre won an Award for the "Partners in FM - Retail Services" Category.

Services to Kingsgate Shopping Centre include:

  • M&E Maintenance
  • Access Platform Maintenance
  • Water Management System
  • Fire Alarm Maintenance
  • Sprinkler Maintenance
  • CCTV Maintenance
  • Inspection / Repair of Roofs and Drains
  • Lightning Protection
  • Lift and Escalator Maintenance  

“Prior to the award of our Facilities Contract to FES FM in 2008, maintenance services tended to be very fragmented between the range of appointed suppliers. This situation proved extremely onerous in regard to the operational and financial management of multiple suppliers. In this discipline, where many aspects have a direct bearing on statutory compliance, a vast amount of my management time was spent “plate spinning” in ensuring contractor delivery.”

“On establishing our partnership with FES FM, the Kingsgate Centre was able to ensure 100% delivery and performance on 100% of the contracted disciplines through proactive and dedicated contract management. One point of contact and accurate planned preventative maintenance ensures the long term viability of our systems in addition to full compliance.”

“The business relationship with FES FM goes well beyond contract award and, in my view, is a full operational partnership. Suffice to say, I had no hesitation in renewing the contract for a second term in 2011 following the successful initial 3 year term”

Neil G Mackie - Centre Manager