FES FM has made significant investment in the use of technology to streamline and enhance the performance management and reporting of all facilities management services delivered to each client, including planned and reactive maintenance services. Through our investment in an industry leading Maximo Computer Aided Facilities Management (CAFM) system we are able to offer real-time online access to our Helpdesk service. This allows clients to monitor the progress of all facilities management calls made to our Helpdesk against pre-agreed performance metrics. The Maximo CAFM system also captures and reports client feedback on services to drive continuous improvement.
Communication with our Helpdesk team is available through web-based forms, email and telephone 24 hours a day, 365 days a year to ensure that we provide a means of contact that suits the requirements of each client.
We also make extensive use of handheld mobile tablet PCs which provide our mobile technicians with an extensive range of information and communication options. These devices are loaded with maintenance data, specific to the contracts covered by each technician and provide them a complete source of asset information.
These devices are 3G enabled which provides web access, email and telephone communication through a single device which also has additional useful features such as Sat-Nav. Through these devices, our technicians are able to provide constant updates on completed maintenance tasks which are automatically reflected on our Maximo CAFM system.